Refund policy

We want you to actually like the thing you bought. If something's wrong, we'll make it right — here's the honest version of how.

Return window You have 30 days from delivery to request a return on most items.

Condition Returned items need to be unused and in their original condition. A squishy that's been thoroughly loved is no longer returnable, and we think you understand why.

Who pays return shipping Return shipping is the customer's responsibility, except where an item arrived damaged, defective, or wrong (see below). We don't charge restocking fees — we're a sarcastic Capybara, not greedy.

How to start a return Email SussyBakaBoutique@gmail.com with your order number and what's up. We'll walk you through the next steps. Please don't ship anything back before hearing from us, or it may wander off into the void.

Damaged, defective, or wrong items This is on us. Email us within 7 days of delivery with a photo of the problem and your order number, and we'll make it right with a replacement or refund — usually without making you ship the item back. Keep the photo handy; it speeds everything up.

Refund timing Once a refund is approved, it's issued to your original payment method. Banks then take their sweet time — typically 5–10 business days to show up on your statement.

Final sale — blind boxes Blind boxes and mystery items are final sale. The entire point is that you don't know what's inside, so we can't accept returns or cancellations based on which figure you got. By buying a blind box, you're embracing chaos. We respect that.

Cancellations Need to cancel? Tell us fast. Because orders are sent to our fulfillment partners almost immediately, we can only cancel before an order has been processed and sent out. Once it's in motion with the supplier, it's on its way and can't be canceled — at that point it becomes a return instead.

Exchanges The quickest route is to return the original (per the rules above) and place a new order for what you want. It's faster than a formal exchange and gets the right item to you sooner.

Questions? SussyBakaBoutique@gmail.com. A mildly annoyed but ultimately helpful capybara will get back to you.